Terms of Service

1. Scope of Digital Services

StratDigi Pros provides professional digital agency services including but not limited to:

• Custom Web Design, Frontend Development, CMS setups, and Web Application Development.
• Search Engine Optimisation (SEO), Technical Audits, Keyword Research, and On-page Optimisation.
• Pay-Per-Click Advertising (PPC) across Google Ads, Microsoft Ads, and Paid Social platforms.
• Content Marketing, Copywriting, Strategy, and Digital Asset Creation.
• White-Label Agency Partner Fulfillment and ongoing retainer support.

Specific deliverables, timelines, milestones, and fees are defined in individual Client Proposals, Statements of Work (SOW), or Retainer Agreements.

2. Client Responsibilities & Materials

To enable timely execution of contracted deliverables, the Client agrees to:

• Provide timely access to required accounts (CMS, domain DNS, Google Analytics, Google Ads, Meta Business Manager).
• Supply necessary brand assets, logos, copy, images, and approvals in a timely manner.
• Warrant that all materials provided to the Agency do not infringe upon any third-party intellectual property or privacy rights.

3. Payment Terms, Fees & Invoicing

All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated:

• Project Milestones: Web development projects require a non-refundable deposit (typically 50%) prior to commencement, with balance due upon staging sign-off before live launch.
• Monthly Retainers: SEO, PPC management, and ongoing retainers are billed monthly in advance and payable within 7 business days of invoice date.
• Advertising Spend: Third-party ad spend (Google Ads, Meta Ads) is billed directly by the platform to the Client's registered credit card and is separate from agency management fees.

4. Intellectual Property & Ownership

Upon full settlement of all outstanding invoices:

• The Client receives 100% ownership of final customized website deliverables, graphics, content, and code created specifically for the project.
• The Client retains perpetual ownership of all ad accounts, analytics properties, and commercial data.
• StratDigi Pros retains ownership of pre-existing proprietary frameworks, boilerplates, and developer tools.

5. Confidentiality & White-Label Non-Disclosure

Both parties agree to maintain strict confidentiality regarding proprietary business information, strategy, technical architecture, and customer data. For White-Label agency partners, StratDigi Pros operates under strict non-disclosure obligations and will never solicit or directly contact the partner agency's end clients.

6. Limitation of Liability & Disclaimers

While StratDigi Pros uses industry-leading methodologies to maximize rankings, traffic, and conversions, third-party search engines and advertising platforms (Google, Meta, Microsoft) operate on independent algorithms. Accordingly, the Agency does not guarantee specific organic ranking positions or revenue figures. To the maximum extent permitted by Australian Consumer Law, our aggregate liability is limited to the fees paid by the Client in the preceding three (3) months.

7. Termination & Cancellation

Monthly retainers may be cancelled by either party with thirty (30) days' written notice. Fixed-scope projects may be terminated for cause upon written notice, subject to payment for all work completed up to the date of cancellation.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Western Australia, Australia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.